Refund policy

Missing or duplicate orders

If you paid and your coins have not arrived, or you were charged twice for one order, contact us through Mace Market Discord. Include your order reference, Minecraft username and payment transaction reference, if available.

We will check the payment and delivery record before resolving the issue. Please do not pay again for the same order while a payment or delivery is being reviewed.

Delivered coins

We sell digital in-game currency. Once the coins have reached the specified account, delivery is complete. If you believe the delivery was incorrect, contact support so we can review the order.

Wrong username

Contact Mace Market Discord straight away if you entered the wrong username. If the coins have not been spent, we will help move them to the correct account. Keep your order reference so we can locate the purchase.

Approved refunds

Approved refunds go back to the original payment method, usually within 5 to 10 business days. For a crypto refund, support will confirm the asset, network and refund details with you. Never share your wallet seed phrase, private key or account password.

If a payment expired, was incomplete or was sent on the wrong network, contact support with the transaction reference before making another payment. We need to establish what the payment provider received.

Your rights

This policy does not limit any consumer rights that apply to your purchase under applicable law. See our terms for the conditions of using the store.